Category: GMAT

CUSTOMER SERVICE IN THE AGE OF ANGER

While clients misbehaving in a hospitality establishment is nothing new, the reports of unruly passengers at airports have sadly been on the rise over the past few years. In a 2015 IATA survey (International Air Transport Association) the rate was one unruly incident for every 1,205 flights! Over 40% of flights have diverted a flight in the [...]

March of the Indian B-Towns

Recently I came across a very interesting white paper from the Confederation of Indian Industry (CII) and Nielsen India, titled ‘Emerging Consumer Demand: Rise of the Small Town Indian.’This white paper takes a close look at the rise of the small town consumer. It goes on to describe in detail, how the the Indian consumption landscape [...]
X